Let’s face it, the task of choosing and administering employee benefits plans can be a headache for small, medium and large employers alike.  Many CEO’s, CFO’s and HR Directors cringe at just the mention of the phrase “RENEWAL TIME”.  It doesn’t have to be that way, and more importantly, should never be that way.

There are many different types of brokers out there and like most business relationships, employers might not know what they are missing because they don’t know the right questions to ask.  Here are some of the questions that should be considered before making the decision.

  • Will this broker help make my open enrollment process easier and more efficient?
    • BenEx works with every client through the entire process.  Start to finish.  We will come to your enrollment meeting to explain the plans and answer any questions your employees may have.
  • Will this broker actually help my company with any claims issues or will they just direct me to the insurance company?
    • We tell all of our potential clients, and our current clients will agree, that BenEx truly services all of our policies.  If you or one of your employees has an issue that you can’t resolve, give it to us so you can get back to what you do best.  Because taking care of our clients is one of the things we do best. 
  • Will this broker help me stay in compliance?
    • Compliance is a hot topic issue in the HR world today.  BenEx gives your company’s HR professionals valuable tools to keep your company in compliance.  
  • Does this broker help with more than just insurance?
    • There are some brokers that focus on insurance and insurance only.  BenEx prides ourselves on being a resource for so much more.  There are funny lists of the 101 different problems an HR Manager will handle every day.  The only person not laughing is that HR Manager because they actually DO have to wear so many different hats throughout the day.  Our innovative approach to the entire benefits package includes so much more than just insurance.  
  • Would this broker assign my company a dedicated account manager?
    • This is a very important question to consider.  When our clients call in for any issues, they all have a dedicated service representative that knows their file inside and out.  We strongly believe that a working business relationship built on trust and understanding goes a long way.
  • Does this broker have a good reputation and do they know what they are doing?
    • This question is sometimes overlooked during the decision process.  Don’t assume that just because an agent is licensed and able to sell insurance that they know what they are talking about.  BenEx has been in business for 20 years and we take pride in the reputation we’ve built.
  • Is this broker a “captive” agent or are they independent?
    • A captive agent is one that can only recommend plans and policies offered by their specific insurance company.  BenEx is an independent agent and we will make our plan recommendations based on what aligns best with the vision and goals of your company.  
  • Will this broker develop a customized plan to best fit my company’s needs?
    • The answer should be yes, yes, and absolutely YES!  No two companies are the same and likewise a competent broker will be able to develop customized plans that meet the needs of all your employees.

These are only a few of the questions that should be considered when choosing a broker.  This applies to companies that are currently working with a broker as well.  If your agent is not living up to their end of the bargain, it may be time to make a change.


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